Terms & Conditions of use

In order to confirm your appointment we require a booking fee per treatment (non refundable) that will be used as part of the payment towards to your service. This will need to be paid BEFORE your scheduled appointment. Until the booking fee has been paid we reserve the right to offer this appointment to another client. Our prices are correct at the time of going to press and subject to change without written notice. A 1.96% surcharge will be added to all debit and credit card transactions

Clients should provide at least 24 hours notice for up to 1 hour appointments, 48 hours for longer appointments and 72 hours for permanent makeup and medical micro-pigmentation procedures,  if they wish to cancel or reschedule their appointment. If clients do not give the correct notice then the booking fee will be non transferable to another date and time. The booking fee is non refundable however if the correct notice is given we will honour to  be used against an alternative booking date.

Clients who fail to arrive to their agreed appointment, arrive more than 15 minutes late, or cancel their appointment without giving appropriate notice understand that their non-refundable booking fee shall be forfeited.

Booking your permanent makeup touch up appointment: a complimentary touch-up appointment is included in the price of the treatment ( if you paid for your appointment in full), it should be taken around 6 weeks after your initial procedure, but no longer than 12 weeks after it. Any touch up appointments made after this time is chargeable. If you fail to arrive to your appointment or provide less than 48/72 hour reschedule/cancellation notice you will lose this complimentary appointment.

Booking your eyelash extensions top up appointment: All clients must return with 50% of their remaining set of lashes and within 28 days to be classed as an infill. Don’t wait too long, otherwise your top up appointment may become a new set appointment. Appointment time for infills include make-up removal, lash cleaning, preparation of lashes, removal of grown out lashes and application of new extensions. It is recommended to remove all eye make-up properly before your appointment to ensure the maximum amount of time is spent on the application of your new extensions (Valuable appointment time lost through removing make-up and other products will not be made back. It is in your best interests to be prepared for appointments).
Due to extreme variations in application standards, we DO NOT Infill over lashes from other salons.

Children 15 years old or younger cannot be treated, 16-17 years old with parental consent and presence during the eyelash extensions treatment. To book a permanent makeup procedure you need to be 18 years old or over.

Due to the nature of the products and equipment used, children and pets should not be present during any treatments.

* UK and Republic of Ireland
1st January 2018